Refund policy
Polina Perri · Beautifier Ltd
Effective from June 15, 2026
Cancellations and Returns
Due to the highly customized nature of our products, standard cancellation and return rights do not apply to goods made to the consumer's custom specifications or clearly personalized.
As all custom and personalized wedding stationery supplied by Beautifier Ltd, trading as Polina Perri, is made to the customer's unique specifications and/or clearly personalized, orders are exempt from standard cancellation and return policies once production has commenced.
Nothing in this policy affects the customer's legal rights if the goods arrive faulty, damaged, or not as described.
Although we do everything we can to ensure our customers are completely satisfied, sometimes a decision is made to stop working together.
A full refund is available if the order is canceled within 48 hours of placing it, less a processing fee of 4% of the order value charged by our payment provider.
After 48 hours, if no work has yet begun on artwork and materials have not been ordered, a 50% refund will be issued.
Before Printing Process: If we have started working on design artwork but materials have not yet been ordered, your order will be refunded, excluding a $150 administrative fee plus 4% processing fees charged by the card / PayPal company. If the artwork has already been approved, your 50% deposit will be retained in full, or, for orders processed through the online shop system, 50% of the order cost will be reimbursed.
During/After Printing Process: No refunds will be given at this stage. Once production has begun, we will have committed significant resources — ordering or preparing custom paper and ink, allocating print time, scheduling, setup costs, and more — and we are unable to offer any refund or transfer of funds or services.
Cancellation on Our Side
Should cancellation occur on our side, a full refund will always be provided.
We also reserve the right to step back from a project at any stage if we feel there is a significant misalignment of expectations, a breakdown in communication, or that the working relationship is no longer functioning well. In such cases, a full refund will be issued.
Order Amendments
Once an order has been placed, changes to wording, quantities, or specifications may be possible depending on the stage of production. Requests for amendments must be made in writing as soon as possible. Any changes that affect the price or timeline will be confirmed with you before proceeding. Once an order has entered production, amendments may no longer be possible.
Customer-Approved Errors
We cannot accept returns or issue refunds for errors present on customer-approved proofs, regardless of where the error originated. While we will flag any issues we notice during the proofing process, final approval — and responsibility — rests entirely with the customer. Once approved, your stationery will be printed exactly as shown. If your finished stationery does not match your approved proof, please contact us immediately and we will reprint the affected items at no charge.
Delivery: Missing, Damaged & Lost Items
Beautifier Ltd is not responsible for delays caused by couriers, customs processing, or other circumstances beyond our control once an order has been dispatched. Estimated delivery times are provided as a guide only and are not guaranteed.
Any complaints regarding missing or damaged items, or damage that occurs during transit, must be submitted within 5 business days of receiving your order, along with photos of the packaging and item where relevant, so that we can investigate and, if necessary, file a claim with the courier. Complaints submitted after this period will not be considered.
If your order is lost in transit, please contact us as soon as possible so we can investigate with the courier. Once a package has been confirmed as lost by the courier and the courier's claim has been settled, we will, at our discretion, either arrange production of a replacement order (subject to our standard production timelines) or issue a refund equivalent to the value of the paid order.
Color Accuracy
We do not accept returns due to color differences between the printed stationery and what you see on screen, as all monitors display color differently. If color accuracy is important to you, we strongly recommend ordering a sample pack before placing a full order.
Paper and Cardstock Tones
Due to the nature of handcrafted materials, the tone of papers and cardstock may vary slightly from batch to batch. If you place two separate orders at different times, minor differences in shade may occur. Within a single order, consistency is strictly maintained.
Tiny Specks
Foil-stamped products are produced by hand, and as such, tiny specks or minor imperfections may occasionally appear in certain areas. This is a normal characteristic of the artisan process and is not considered a fault.
Polina Perri Studio carefully selects a range of high-quality papers for our printing process. From time to time, slight variations in the paper may occur that are beyond our control. Due to the nature of the paper manufacturing process, fine paper fibers or minor imperfections may be visible upon close inspection. This is a normal result of the materials used and is not considered a production defect.
Samples
We do not accept returns on samples, as they are provided to allow customers to assess the quality of our stationery in person. If you received an incorrect sample, please contact us and we will resolve the issue. Samples that are temporarily out of stock will be refunded.
Samples reflect the design, materials, colors and finishes available at the time they are produced. As supplier availability, manufacturing processes and product ranges may change, Beautifier Ltd cannot guarantee that all materials, finishes or components shown in a sample will remain available indefinitely. Samples are considered representative for three (3) months from their dispatch date.
If an order is placed more than three (3) months after a sample was dispatched, Beautifier Ltd reserves the right to substitute the closest available alternative for any discontinued materials, finishes or components. Any resulting differences between the sample and final product do not constitute grounds for cancellation, refund, chargeback, replacement or compensation.
As sample orders and product orders may be placed separately, Beautifier Ltd does not track whether more than three (3) months have passed between dispatch of a sample and a subsequent order. By placing an order, customers acknowledge that samples older than three (3) months may no longer reflect current materials or finishes, and accept responsibility for contacting us beforehand to confirm availability if needed.
Production Timelines & Delays
All production and delivery timelines provided are estimates and may be subject to change due to circumstances beyond our control, including but not limited to supplier delays, material availability, or unforeseen events. We will always do our best to keep you informed of any significant changes to your timeline.
If you have any questions about our return and refund policy, please contact us at care@polinaperri.com.
Beautifier Ltd
12 London Road, Morden, Surrey SM4 5BQ
United Kingdom
Company number: 06912828