Shipping policy

Production & Delivery Times

Samples — Please allow 1–2 business days for sample assembly prior to dispatch. Delivery within the United States: 2–4 business days via DHL Express.

Standard Orders (Foil Pressed, Pocketfold, Acrylic, Save the Date) — Production time: from 3 weeks after your digital proof is approved. Delivery to the United States: 2–4 business days via DHL Express.

Folio & Boxed Invitations — Production time: from 4 weeks after your digital proof is approved. Delivery to the United States: 2–4 business days via DHL Express.

Velvet Envelopes — Production time: 5–10 business days. Delivery to the United States: 2–4 business days via DHL Express.

Please note that total order turnaround time includes both production time and delivery time. Production time depends on the specific product type and the quantity ordered. For a more accurate estimate, please contact us at care@polinaperri.com.

Shipping Costs

Delivery costs are borne by the customer. The shipping cost is calculated automatically at checkout based on the total weight of your parcel and current DHL rates. All parcels are carefully packed to ensure the safe delivery of your custom stationery.

Before accepting your parcel, please check for any signs of damage or tampering. You have the right to inspect the contents in the presence of the courier before signing. If any items are damaged, please ask the courier to document this in an official damage report — this will be required for any subsequent claim.

International Orders & Customs

We currently ship directly via our website to the United States. All orders placed through our website are shipped on a Delivered Duty Paid (DDP) basis via DHL Express. This means that all customs duties, import taxes, and applicable fees are paid in advance by us on your behalf. You will not be asked to pay any additional charges upon delivery — the price you see at checkout is the final price you pay, with no hidden costs or surprises at the border.

If you are ordering from outside the United States, please contact us directly at care@polinaperri.com — we will let you know whether we are able to ship to your location and provide you with a custom shipping quote. For manually placed orders, shipping terms including customs duties and applicable taxes will be confirmed individually at the time of quotation.

Please note that in some countries, local postal or customs authorities may occasionally contact recipients regarding their shipment. If this happens, please get in touch with us immediately at care@polinaperri.com and we will assist you promptly.